Billing and refund FAQs
Find answers about pricing, devices, payments, and data rules. Still have questions before ordering? Read the plan and account sections in the full guide, then review your order in the user panel.
How much do VPNRich plans cost?
The lowest-priced plan is ¥9.9/month for 60GB. Other monthly plans are ¥18/month for 250GB and ¥28/month for 500GB. Data packs cost ¥158 for 300GB, ¥358 for 1000GB, or ¥658 for 3000GB; they last until used and never expire. Before choosing, note that monthly plans reset each month, while data packs draw down from your remaining balance.
How many devices can I use with one plan?
There’s no device limit. Supported platforms include Windows / macOS / iOS / Android / Linux. Unlimited devices does not mean unlimited data: devices on the same account share the plan’s data allowance. Check your remaining balance in the user panel.
What is the refund period, and how do I request a refund?
Refunds are available within 14 days, no questions asked. Sign in to the user panel and submit a refund request through the support ticket system. Include the relevant order and your request, then check the ticket for updates. See the Terms of Service for full eligibility details.
What payment methods are accepted?
Alipay, WeChat Pay, and USDT are accepted. Choose a plan in the user panel, review your order, and proceed to the payment page to pay using your preferred method. Check the order status to confirm payment. If it hasn’t updated, check the original order before trying again to avoid duplicate payment.
When does monthly plan data reset, and can I upgrade?
Monthly plan data resets each month on the date your plan began. If you upgrade mid-cycle, the price difference is converted into the remaining days. Check the reset date in the user panel rather than assuming it resets at the start of each calendar month. Review the adjustment shown in the panel before upgrading.
Do data packs expire or get topped up each month?
Data packs last until used and never expire. They don’t reset or receive monthly top-ups. They’re a good fit if your usage is irregular and you want to keep any unused data. For regular use, compare the monthly plan prices with your data needs.